Give a day’s notice and you get everything back. Less than a day and half is retained, because the hour usually can’t be filled. That’s the whole policy — the rest of this page is just the detail.
Last updated September 2026
Refunded in full, or moved to a new time with your payment carried across — whichever you’d rather. No questions and no fee.
Half is refunded and half is retained for the time that was held. The same applies if you reschedule inside the day.
Not refunded. If you simply didn’t make it and something went wrong, call — it’s worth a conversation.
A Little Bit Country Massage is one person and one table. There is no second therapist to pick up a gap and no front desk working a waiting list. When an hour is booked, it’s off the calendar for everyone else.
Given a day’s notice, that hour can usually be offered to somebody else and nobody loses anything. Given an hour’s notice, it stays empty. The 50% isn’t a penalty — it’s the difference between an empty hour costing Jessica everything and costing her half.
Paying at booking is the same idea from the other direction. It’s what holds your time, which is why the calendar you see is real availability rather than a list of maybes.
Whichever is easiest. None of them requires explaining yourself.
Use the link in your confirmation email or text. It takes about ten seconds and works at any hour.
(731) 227-9350 — leave a voicemail if she’s on the table. The time it was left is what counts.
Text the same number. Usually the fastest way to reach her during the day.
Come anyway and call if you can. Your session still ends at its scheduled time, because the next person’s appointment starts when it starts — so a 20-minute delay means 40 minutes on the table, at the full price.
More than half the session late and it’s treated as a no-show, though she’ll always try to reach you first.
Don’t come in. Massage moves fluid and blood around the body and it can make you feel considerably worse when you’re fighting something — and a table, face cradle and a small room are an efficient way to pass it on.
Call as soon as you know, even if it’s that morning. Short-notice illness is handled case by case rather than by the letter of the policy. Nobody wants a policy that pushes a sick person onto the table.
Ice, a tornado warning, a hospital run, a death in the family — call and it gets sorted, without the 50%. West Tennessee weather is not something anybody plans around, and Jessica will cancel her own day for the same reasons.
You get a full refund, or a new time with your payment carried over — your choice, and it works the same way whether she gives you a week or an hour. It happens rarely, and when it does you shouldn’t be out of pocket for it.
Same rules, different currency. Cancel with 24 hours notice and the session goes straight back into your account. Inside 24 hours, half the session is retained against your balance. More about memberships.
Same rules again. With 24 hours notice the balance returns to the certificate in full. Inside 24 hours, half the value of the booked session is deducted. More about gift certificates.
On-site dates block out most of a day and are arranged separately by phone, so they carry their own terms — agreed when the date is booked. More about on-site chair massage.
Life happens and once is nothing. If short-notice cancellations become a pattern, Jessica may ask for the full amount up front on future bookings. You’d hear that from her directly, not discover it at checkout.
To the card you paid with, usually within a few business days depending on your bank. If you’d rather keep it on account as credit toward the next booking, say so and it stays there instead.
If something about this doesn’t sit right, or your situation isn’t on the list, call and talk it through. It’s a small practice, not a call center.